Refund Policy

Returns and Refund Policy

We have a 14-day return policy, allowing you 14 days upon receiving your item to request a return.

To be eligible for a return, your item must remain in the same condition as when you received it—unworn or unused, with tags intact, and in its original packaging. A valid receipt or proof of purchase is required for all returns.

To initiate a return, please contact us at support@gizandmos.com.

If your return is approved, we'll provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that items returned without prior authorization will not be accepted.

For any return-related queries, feel free to reach out to us at support@gizandmos.com.

Damages and Issues

Upon receiving your order, please inspect it carefully. If there are any defects, damages, or if you receive an incorrect item, kindly contact us immediately. We'll promptly assess the issue and take appropriate action to rectify it.

Exceptions / Non-returnable Items

Please note that certain items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom-made products, and personal care items (e.g., beauty products). Additionally, we are unable to accept returns for hazardous materials or flammable liquids. Should you have any questions regarding specific items, please get in touch with us for clarification.

Unfortunately, we do not accept returns for sale items or gift cards.

Exchanges

For a quicker resolution to receive the desired item, the best approach is to return the item in question. Once the return is processed and accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-off Period

For shipments to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason. The item must be in its original condition—unworn or unused, with tags and original packaging—and accompanied by a receipt or proof of purchase.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 10 business days. Please note that the processing time by your bank or credit card company might affect the actual refund posting.

If more than 15 business days have elapsed since the approval of your return without receiving your refund, kindly contact us at support@gizandmos.com for further assistance.